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Title
Text copied to clipboard!Order Clerk
Description
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We are looking for a motivated and organized Order Clerk to join our customer service team. In this role, you will play a key part in our organization by handling the receipt, processing, and tracking of customer orders. As an Order Clerk, you will communicate with customers, the sales team, and the warehouse to ensure that orders are delivered on time and accurately.
Your daily tasks will include entering orders into the system, monitoring delivery schedules, responding to customer inquiries, and resolving any issues that may arise. Success in this role requires attention to detail, strong communication skills, and the ability to work under pressure. Experience in customer service and familiarity with ERP systems are highly valued.
We offer a permanent position in a stable company, comprehensive onboarding, and opportunities for professional development. Our work environment is supportive and team-oriented, and we are committed to employee well-being. If you are customer-focused, proactive, and looking for a diverse role, you might be the person we are looking for.
Join us in building an excellent customer experience and ensuring that our clients receive their orders on time and with high quality. Apply today!
Responsibilities
Text copied to clipboard!- Receiving and entering orders into the system
- Responding to customer inquiries via phone and email
- Monitoring and coordinating delivery schedules
- Collaborating with warehouse and logistics teams
- Resolving delivery issues
- Preparing reports and updating data
- Supporting the sales team with order information
- Maintaining customer records in the system
Requirements
Text copied to clipboard!- Experience in customer service or order processing
- Good computer skills and ability to learn new systems
- Attention to detail and accuracy
- Strong communication and interpersonal skills
- Ability to work independently and in a team
- Fluency in Finnish; English skills are a plus
Potential interview questions
Text copied to clipboard!- What is your experience with order processing?
- How do you handle urgent customer service situations?
- Describe how you ensure data accuracy in your work.
- What ERP systems have you used?
- How do you respond when a customer is dissatisfied with a delivery?
- Why do you want to work as an Order Clerk?
